Account deletion is permanent and irreversible. All your data including meal logs, journal entries, symptom records, and account information will be deleted and cannot be recovered.
How to delete your account
To request account deletion, email us at hello@nourva.app from the email address associated with your Nourva account with the subject line "Delete my account". We will process your request within 5 business days and confirm by email when complete.
You do not need to provide any reason. Simply email us and we will take care of it promptly.
What gets deleted
- Your account profile (name, email, due date, health settings)
- All meal and food logs
- Symptom logs and journal entries
- Exercise records and wellness data
- Notification preferences and app settings
- Partner access links associated with your account
What is not deleted
Anonymised, aggregated usage data that cannot be linked back to you may be retained for analytical purposes. Purchase records are retained by Apple App Store or Google Play in accordance with their policies and are not within our control to delete.
Subscription cancellation
Deleting your Nourva account does not automatically cancel an active subscription. You must cancel your subscription separately through the App Store or Google Play to avoid future charges.
Cancel on iOS (App Store)
- Open Settings on your iPhone
- Tap your name at the top, then Subscriptions
- Find Nourva and tap Cancel Subscription
Cancel on Android (Google Play)
- Open the Google Play Store app
- Tap your profile icon, then Payments & subscriptions
- Tap Subscriptions, find Nourva, and tap Cancel subscription
Need help?
If you run into any issues deleting your account, contact us at hello@nourva.app and we will assist you promptly.